37 minAI That Works, Episode 5: Building AI for Your Business – AI Assistants That Take Action
BCN builds a customer service agent live in Copilot Studio
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AI in Action: From Digital Maturity to Intelligent Working
The One Point and Giacom on adopting AI beyond the prompt box.
Recorded · added 7 November 2026
Online
RecordingArtificial Intelligence & CopilotIT Leadership & StrategyFree
About this session
AI is probably already in use across your business, whether that's Copilot, ChatGPT or another tool. This recording looks at what happens when you take AI beyond the prompt box, and how to think more strategically about what it could improve, automate and enable.
The One Point's AI & Data Consultant, Jonny Winn, covers AI maturity and digital improvement, helping you see where you are today and where the biggest opportunities lie. Pedro Wall from Giacom then looks at how Copilot Agents and Cowork can turn some of those opportunities into reality, and at upcoming Copilot updates. The aim is to move from simply using AI to practically adopting it across the organisation.
It's run by an IT provider with a partner speaker, so expect some product and service context.
What you’ll learn
Where your organisation sits on AI maturity, and how Copilot Agents can turn opportunities into practice.
Who it’s for
Business and IT leaders who already use AI tools and want a practical route to adopting Copilot and agents more widely.
Keep going
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40 minAI That Works, Episode 3: Small AI Wins – Everyday Hints and Tips Hidden in Your Work Tools
BCN's live Copilot demos across Outlook, Word, Excel and Teams
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