How to manage an AI workforce: hiring, supervising and retiring AI agents at scale

The starting point is that organisations deploying agents at any scale have built an AI workforce whether they meant to or not. Each agent has a role, makes decisions and holds access to information, and few organisations would let hundreds of employees operate without knowing any of those things.

James Lupton (CTO at Cynozure) applies familiar workforce thinking to agents: scoping and hiring, supervising them in production, and offboarding them at the end. He covers the questions leaders should be asking before adoption accelerates, and shares what organisations already running agents have learned.

Lupton has built AI solutions for the likes of HSBC, Ofcom and M&S, and has a reputation for explaining technical material plainly, so this shouldn't need a technical background.