Intelligent Business Processes: Turning AI Ambition into Business Outcomes

Most organisations are exploring AI, and many are still asking where to start. This ANS session argues that AI alone won't transform a business: the value comes from rethinking the processes behind it and connecting trusted data, insights and action across your systems.

It covers where AI, automation and agents each fit, how to tell which processes suit automation, augmentation or agent-led execution, and the foundations you need before putting AI into critical workflows. It also looks at the governance, security and operational controls needed to scale responsibly, and finishes with a practical roadmap from human-led processes to AI-enabled operations.

The core message is that AI doesn't fix broken processes, it amplifies them, so start with the outcome rather than the agent. It's a vendor-led talk from a Microsoft partner, so expect a Microsoft-leaning view.