Brunch Bites: Better Call Journeys with AI

Nobody enjoys working through "press 1 for accounts, press 2 for…", and reception staff rarely enjoy the transfers that follow when someone picks wrong.

Neel Mavji (Head of IT Communications at Qlic) demos Elevate's Intelligent Call Router, where callers explain what they need in their own words and the system works out the intent and routes them accordingly. He walks through a full caller journey to show how it plays out in practice, then takes questions live.

It's short and demo-led, so it's most useful if your phone system is due a refresh or your front desk spends half the day passing calls around. Register even if you can't make it, as everyone who signs up gets the recording and slides afterwards.